Privacy Policy
At SIERRA SURLUS RECOVERY LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our website and use our messaging program. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information from users of our website and messaging program:
- Personal Identification Information: We may collect your name, email address, and any other details you provide when subscribing to our messaging program.
- Usage Data: We collect information about how you use our website and messaging services, such as IP addresses, browser type, device information, and usage patterns.
- Messaging Program Interaction: When you sign up for our messaging program, we collect the information necessary to send messages, including your communication preferences. This may include opting into text messages, but no phone numbers will be shared with third parties.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Messaging Program: We use your information to send you relevant messages and updates based on your preferences, such as promotional content or service alerts.
- To Improve Our Services: Your information helps us enhance and tailor our messaging and website services, ensuring a better experience for all users.
- To Communicate with You: We may send you service-related announcements, updates, or notices regarding our messaging program.
- Legal Compliance: We may use or disclose your information to comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We take your privacy seriously and do not sell or share your personal information with third parties, except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in running our messaging program (such as SMS providers or email platforms), but no phone numbers or personal contact information will be shared for marketing purposes.
- Legal Obligations: We may share your information when required by law, such as in response to a subpoena, court order, or government request.
4. Terms and Conditions of the Messaging Program
By subscribing to our messaging program, you agree to the following terms:
- Opt-in: When you sign up for our messaging program, you consent to receive messages from us. You can opt-out at any time by following the unsubscribe instructions provided in each message.
- No Phone Numbers Shared: We will not share your phone number with third parties for marketing or any other purposes without your explicit consent. We are committed to maintaining the confidentiality of your contact details.
- Message Frequency and Content: By participating in the messaging program, you acknowledge that you may receive periodic messages related to the services or products we offer. Message frequency may vary, and the content will relate to updates, promotions, and announcements.
- Opt-Out: You may opt-out of the messaging program at any time by texting “STOP” to the number you receive messages from or by contacting us through our customer support.
5. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
- Access and Control: You have the right to access and update the personal information you have provided to us.
- Opt-Out: You can opt-out of receiving promotional text messages at any time by following the unsubscribe instructions in the messages or by contacting us directly.
- Data Retention: We will retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us so that we can take appropriate action.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us at:
SIERRA SURPLUS RECOVERY
info@sierrasurplusrecovery.com
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